Damaged or Defective Products
If a product arrives damaged, defective, or with a compromised seal, contact us within 7 days of delivery with photos and your order number. We will issue a replacement or full refund.
Legal
Refund Policy
Refund Policy
Last updated June 2026
We stand behind every product we ship. The summary below explains when refunds and replacements are available.
Incorrect Items
If you receive an item you did not order, contact us within 7 days of delivery and we will send the correct product and arrange return of the incorrect one at no cost to you.
Non-Returnable Items
Due to the research-use-only nature of our products, opened or used items cannot be returned. All sales are final unless covered by the conditions above.
How to Request a Refund
Email info@spartalabs.net with your order number and a description of the issue. Refunds, when approved, are issued to the original payment method within 5–10 business days.